Current Tenants

In the South Brisbane Supportive Housing For Families program, we are the Property and Tenancy Manager. As such, we manage issues relating to the properties and our tenants’ tenancies. Any other issues can be discussed with the Micah Projects’ Keeping Families Together team. Here is some useful information for our current tenants.
Report a Maintenance Issue

Maintenance Issue

If you have a property maintenance issue, please contact your Tenancy Manager.

Utilities

In the SH4F program, you are required to organise your own gas and electricity account. If the property you live in requires for you to pay for water usage, CGQ will organise with you to make a fortnightly contribution that will be held in trust for any water bills.

Sustaining your Tenancy

CGQ hopes tenants will have a long and successful tenancy with us. We believe sustaining a tenancy and achieving stability allows for people to reach their true potential. Meeting your tenancy obligations such as keeping rent in advance, looking after your property, being a good neighbour and working respectfully with CGQ will contribute to a positive tenancy outcome.

Sustaining Tenancies Policy

Sustaining Tenancies Procedure

Sustaining Tenancy Agreement (pdf) (docx)

For more information, please see our Tenant Handbook, Good Neighbour Charter. For more information on our responsibilities as your tenancy manager please see our Tenant Service Charter.

Tenant Handbook (pdf)

Good Neighbour Charter (pdf)

Tenant Service Charter (pdf)

Feedback and Complaints

Our aim is to ensure that you receive responsive and respectful customer service from us. If you are dissatisfied with our services, please let us know so we can efficiently resolve these issues for you. Your complaints and feedback allow us to continually improve and monitor our customer service with tenants.

If you are dissatisfied with a decision or unhappy with our service, you have the right to lodge a complaint or appeal that decision. You will not be disadvantaged or penalised if you choose to appeal or complain. We will respond to your appeal or complaint according to our policy.

For more information please see our Tenant Compliments, Complaints, Appeals and Feedback Fact Sheet (pdf) (docx).

Your Privacy

The treatment of your personal information and your privacy is important to us. This is why we have a dedicated policy for the treatment of your personal information.

Your information will be collected by CGQ if it directly relates to the administration of providing and managing housing for eligible people. Types of personal information that may be collected includes your name, contact details, date of birth and income status.

To find out more please see our Privacy and Confidentiality Policy.

Tenant Information and Resources

Tenant Form

Please note that the information provided on this form may be used in future legal proceedings such as QCAT however we will redact your personal details.

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    Common Ground Queensland acknowledges the Turrbal and Jagera/Yuggera peoples as the Owners and Custodians of the land and waters we live and work upon.
     
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