Our Policies

Sustaining Tenancies Procedure

Referring Policy:

  • Supportive Housing Policy
  • Sustaining Tenancies Policy
  1. Purpose

1.1 To reduce the likelihood of eviction of a tenant in Common Ground Queensland (CGQ) properties.

1.2 To work collaboratively with both the on-site Support Provider (Micah Projects) and tenants in an open and transparent manner.

1.3 To help the tenant identify and address issues impacting on their tenancy.

  1. Service Coordination Procedure

2.1 If CGQ or Micah Projects identifies a tenancy is at risk then either party can open a Sustaining Tenancy Plan. Urgent matters should be convened for discussion within 24 hours or the next working day. Non urgent matters should be raised at the weekly Tenant Coordination Meeting (refer Sustaining Tenancies Flowchart in accessible word document).

2.2 CGQ and Micah Projects decide what action/response is required (e.g. informal discussion, tenant conference, formal correspondence, etc.) and record these actions on the Sustaining Tenancy Plan. If the matter relates to rent arrears CGQ will follow the processes outlined in the Rent Arrears Management Procedure and Rent Calculation, Collection and Review Procedure. A decision will also be made to determine if any follow up with an aggrieved third party is required.

2.3 Sustaining Tenancy Plans are an internal management tool utilised by CGQ and Micah Projects to identify and manage tenancy sustainment issues. They are reviewed at the weekly Tenant Coordination Meeting.

  1. Sustaining Tenancy Agreement Procedure

3.1 If a tenant conference is required, a date and time is arranged with the tenant to meet with CGQ and Micah Projects. Note: there is no mandatory requirement for a tenant to attend this meeting. The Tenancy Manager prepares a Sustaining Tenancy Agreement and/or Repayment Plan Form and compiles any relevant supporting information (e.g. Centrepay Authorisation Form).               

3.2 In instances where the tenant chooses to attend the conference, the issues are discussed and an attempt is made to come to an agreement on how the tenant (with support if required) will manage their tenancy to prevent future issues arising.

3.3 The Tenancy Manager leads the discussion unless it benefits the conference for Micah Projects to lead the discussion (use Sustaining Tenancy Agreement, and/or Repayment Plan Form).

3.4 Actions agreed upon must be tangible, achievable and designed to address issues which may cause tenancy breaches to occur (e.g. seeking domestic services for maintaining unit).


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Uluru Statement From The Heart

Common Ground Queensland accepts the invitation of the Uluru Statement from the Heart and supports a First Nations Voice to Parliament enshrined in the Australian Constitution.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Owners and Custodians of the land on which we work. We recognise sovereignty was never ceded.