Our Policies

Good Neighbour Charter – South Brisbane Supportive Housing for Families

BACKGROUND

This community is home to women and children from diverse backgrounds. Being respectful, kind and considerate of others helps create a safe, welcoming and supportive environment for everyone.

The Good Neighbour Charter outlines the expectations for living together in a medium-density community housing environment and supports the rights of all tenants to enjoy their homes safely and peacefully.

The aims of this Charter are to:

  1. Enable all tenants to enjoy their homes;
  2. Promote a safe and child-friendly environment;
  3. Encourage positive relationships and community connection;
  4. Respect privacy, diversity and individual circumstances;
  5. Support the wellbeing of children, families, visitors and staff.

COMMON AREAS

Common Areas at Edmondstone Street include the car park, stairs, foyer, garden areas, walkways, shared level 1 office space, outdoor seating areas and corridors of the building.

LOOKING AFTER YOUR HOME AND ITS COMMON AREAS

  1. Corridors, stairwells and lifts must be always kept clear to allow safe access for tenants, visitors and emergency services. Prams, bicycles, scooters, toys and personal belongings must not be stored in Common Areas.
  2. Common Areas are shared spaces for all tenants. Tenants and visitors must use these areas respectfully and safely and must not obstruct or interfere with the reasonable use and enjoyment of these spaces by others.
  3. Children using Common Areas must be appropriately always supervised by a parent, guardian or responsible adult.
  4. Tenants must take reasonable care to ensure children do not play in lifts, stairwells, car parking areas or other locations that may present a safety risk.
  5. Fire doors, including unit doors, and building security gates must remain closed and must not be tampered with or obstructed.
  6. Pets are not permitted at Edmondstone Street. This does not apply to approved assistance animals. Tenants requiring an assistance animal should speak with Common Ground Queensland before bringing the animal onto the property.
  7. Tenants and visitors must not throw any items from balconies or windows. This behaviour presents a serious safety risk and may result in tenancy action.
  8. Tenants and their visitors may only use the outdoor seating area at the rear of the building between 7:00 AM and 10:00 PM.

BEING A GOOD NEIGHBOUR

  1. Tenants and visitors must keep noise at reasonable levels and respect the right of others to quiet enjoyment of their home.
  2. Tenants acknowledge this is a family community and that reasonable noise associated with everyday living and children’s activities may occur from time to time.
  3. Tenants are encouraged to raise concerns respectfully and directly with neighbours where they feel safe and comfortable doing so.
  4. Where concerns cannot be resolved, tenants should notify Tenancy Manager or Concierge staff. Common Ground Queensland may assist where appropriate but may not be able to resolve all tenant-to-tenant disputes.

WHEN YOU HAVE VISITORS

  1. Tenants are responsible for the conduct of their visitors and must ensure they comply with this Charter and their Tenancy Agreement (including Special Terms).
  2. On a visitor’s first entry to 41 Edmondstone Street, they will be required to present valid identification to Concierge and may be recorded and photographed for building security and safety purposes. Visitor entry and exit will be logged by Concierge.
  3. Concierge will not contact tenants between 9:00 PM and 7:00 AM. Tenants must make alternative arrangements for visitors during these hours. Visitors must not call out or create disturbance outside the building to gain entry.
  4. Tenants and visitors must use Common Areas in a fair and respectful manner, ensuring others are not unreasonably excluded or disturbed.
  5. Tenants may only provide building access to their own approved visitors, except where access is required by law enforcement or emergency services.
  6. Refer to Common Ground Queensland’s Visitor Procedure for information regarding visitor limits, duration of stays, and conditions of visitation.
  7. All interactions with children and young people must comply with Common Ground Queensland’s child safeguarding and child protection policies.

SECURITY ACCESS CARDS

  1. Tenants must not tamper with or change any locks within the building.
  2. Tenants must not install additional locks or locking devices to their unit or any building access doors.
  3. Lost fobs/keys must be reported to Concierge. A replacement fee may apply.

CLEANING AND WASTE MANAGEMENT

  1. Tenants must keep their unit and balcony clean and tidy.
  2. Tenants must assist in maintaining cleanliness of Common Areas.
  3. Waste must be securely wrapped or bagged before disposal to reduce odours and pests.
  4. Parents and carers are responsible for ensuring children’s belongings (including toys, bicycles and scooters) are returned to the unit after use.

 

Version 1.0

Download Good Neighbour Charter – South Brisbane Supportive Housing for Families

Acknowledgement of Country

Common Ground Queensland acknowledges the Turrbal and Jagera/Yuggera peoples as the Owners and Custodians of the land and waters we live and work upon.
 
We recognise and respect the historic and continued connection to land and water including the deep spiritual connection and relationship that First Nations people have to Country.
 
We recognise sovereignty was never ceded.
 
Common Ground Queensland acknowledges the ongoing impacts of colonisation on First Nations people and is committed to working in partnership with First Nations people to address the impacts of colonisation.